Police & Nurses Group (P&N Group) has appointed Chris Malcolm, former head of open banking at Great Southern Bank, to lead its customer-focused data strategy.
Malcolm took over this month as the new Chief Data and Open Banking Officer, reporting to P&N Group Chief Transformation and Technology Officer (CTTO) Warren Willis.
The newly created role has been developed as part of the P&N Group transformation programme, designed to offer a ‘customer-centric bank of the future‘, complemented by a team of data, analytics and open banking specialists.
Willis said the team will enable P&N Group to implement its data strategy, aimed at improving user experience.
Malcolm “will lead our data strategy and lead the development of a center of excellence for our data initiatives and data engineering,” Willis said.
He will also oversee the rollout of P&N Group’s planned open banking offerings “which will soon provide greater financial autonomy to our customers as the first step in our open banking journey.”
Willis said the bank will “initially provide customers with a more holistic and rewarding digital experience through our Personal Financial Empowerment (PFE) open banking platform,” which is expected to launch in the second half of 2022.
Willis added that it will “complement the existing suite of digital banking tools from our P&N Bank and bcu retail brands”.
P&N and bcu credit union merged in 2019.
The group obtained both the status of holder and recipient of data by mid-July this year, giving customers greater control over their financial data.
“By delivering customer-centric technology that solves key financial pain points, such as money management and the home loan application process, we will not only make it easier to bank with us, but we will also make it easier to move forward. our customers,” said Willis.
Malcolm was appointed after an “extensive nationwide search” and “brings extensive experience to this new role”.
“I believe [Malcolm’s] The strength lies in understanding new and complex areas, defining opportunities and galvanizing teams to solve problems through a performance and cultural alignment lens.
Malcolm left Great Southern Bank in July after more than 12 years in total.
While there, Malcolm held many positions, including serving as chief data officer for five years and providing analytics as a customer insights manager.